About Us This web site is owned and operated by Applejacks LTD who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
AppleJacks LTD
Blue Barn Farm
Clacton Road
Elmstead Market
Essex
CO7 7DF
England
Phone: 01206 827095
Fax: 01206 824729
Email: info@applejackspets.co.uk

Company number: 04598133

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling The delivery charge is calculated automatically for each individual item.The total delivery charge for your specific order is shown when you proceed to the checkout page. The delivery charge is calculated by weight.

Our orders are delivered to you via Fastway Couriers and Business Post.

Please note that small items weighing less than 2kg will be sent parcel post at cost.

WE REGRET THAT DELIVERIES OUTSIDE THE MAINLAND OF GREAT BRITAIN SEE POST CODES BELOW . (THIS INCLUDES* THE HIGHLANDS, ISLE OF WIGHT, ISLE OF MAN, ISLE OF MULL AND NORTHERN IRELAND) WILL BE CHARGED AT THE RATE CHARGED BY THE COURIER

* AB31 - 38, AB41 - 45, AB51 - 56.
* FK19 - 20
* HS1 - 9
* IV1 - 32, IV36, IV40 - 49, IV51 - 56
* KA27 - 28
* KW1 - 17
* PA20 - 49, PA60 - 78, PA80 - 88
* PH1, PH5 - 10, PH15 - 26, PH30 - 44
* ZE1 - 3


NOTIFICATION OF SHORTAGES ON A DELIVERY

Any shortages or discrepancies must be reported within 24 hours of delivery.

Delivery Schedule

At Applejacks Ltd we pride ourselves on our delivery service and aim to despatch all orders on the working day after they are received by us.

Our delivery service ensures that all orders should be delivered within 48 hours of despatch.

Please Note: deliveries are made Monday to Friday 9am-5.00pm , excluding Bank Holidays.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

PLEASE NOTE

IF THERE IS A CHANCE YOU MAY BE OUT IN THE PROCEEDING 72 HOURS AFTER PLACING THE ORDER, PLEASE LEAVE INSTRUCTIONS FOR PARCEL TO BE LEFT AT AN ALTERNATIVE ADDRESS OR SOMEWHERE SECURE AT YOUR DELIVERY ADDRESS. THIS WILL ENABLE THE PARCEL TO BE LEFT IF YOU ARE OUT AND MISS THE COURIER.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK, 15% VAT is added where applicable.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee All of our products come with a 30 day no quibble guarantee.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01206 827095 (International +44 01206 827095) or fax us on 01206 824729 or write to us at AppleJacks Ltd, Blue Barn Farm, Clacton Road, Elmstead Market, Essex, CO7 7DF, England
Privacy Policy AppleJacks LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.